Privacy Policy

Relaj Inc, which operates Relaj.com, is committed to security and respecting your privacy. The purpose of this is to inform you of the personal information we may collect from our website users and how we may use it.

Please Note: We do not share or sell your personal information with any third party companies.

By using this website, you consent to the transfer, use, and processing of your data (personal or otherwise) in accordance with this Privacy Policy. You also consent to the adjudication of any disputes arising in connection with Relaj.com and Relaj Inc in the federal and state courts of, and in accordance with the laws of the state of Florida.

Non-US Users

Relaj.com users located outside the United States… please note that the information you provide to us will be transferred to the United States. By using this website, you consent to this transfer and the processing of your data (personal and otherwise) in accordance with this Privacy Policy. You also consent to the adjudication of any disputes arising in connection with this website in the federal and state courts of, and in accordance with the laws of the state of Florida. The applicable laws in the United States regarding the processing of data (personal or otherwise) may be different than the laws in your country.

What We Collect

Registration (Request information, Join our mailing list, Create an Account): If you request information, sign up for a mailing list – email or US Mail, or create an account, you will be required to provide your contact information; i.e. name, address, email address, etc. We will use this information to send catalogs – digital or printed – and/or marketing emails.

Placing an Order: When an order is placed, we request information from the user, such as name, email, and shipping address; as well as financial or credit card information. This information is used for billing purposes and to fulfill a customer’s order. If we have trouble processing or delivering an order, this information will be used to contact the use.

Cookies: A cookie is a tiny piece of data stored on the user’s computer tied to information about the user. We use both session ID cookies and persistent cookies. Session ID cookies terminate when a user closes the browser. Persistent cookies are stored on the user’s hard drive for an extended period of time and are used, for example, to save the contents in a shopping cart that has not yet been purchased. We do not use cookies to store any of your personal or financial information on your computer.

Third Party Cookies: Relaj Inc may consult with third party service providers to track and analyze usage and statistical information from visitors to the website to help us improve site quality and business practices.

How We Communicate With You

Offers and Updates: Users who create an account and those who have made a purchase may, from time-to-time, receive email updates, service communiqués, or special offers from Relaj Inc. You always will have the choice to opt-out and not receive these communications.

Customer Service: We will communicate with users who have requested customer service of any kind by email or telephone according to the user’s preference at the time. PRIVACY POLICY cont.

The following are situations where we may share a user’s personal information:

Legal Circumstances: We may disclose personal information if we are required by law to do so, or we believe in good faith that such action is necessary to comply with the law of with legal process; protect and defend our rights and property; protect against the misuse of unauthorized use of our website; or protect the personal safety or property of our users of the public.

Non-Personally Identifiable Information: We may share with business partners aggregated demographic information that is not personally identifiable.

Third Party Intermediaries: We use a third party warehouse/shipping company to ship orders and a credit card processing company to validate charges for goods. These companies have agreed to not store or use personally identifiable information for any secondary purposes.

Service Providers: We may partner with a third party to provide specific purposes. For example, we may use an email vendor to transmit emails to those users who have requested to be put on this list. (A user may opt-out of this list at any time.) Names, email address, and mailing address information of users who have agreed to be on such a list will be transmitted to these service providers to be used strictly for the services they have been contracted to perform. They will not sell or share this information with anyone else.

Business Transitions: In the event that Relaj Inc is involved in a business transition, such as a merger or an acquisition by another company, users information will, in most instances, be part of the assets transferred. Users will be notified in advance via email or direct mail prior to any change of ownership or control of their personal information and be given the option to opt-out at that time, if needed.

Wish List: If a user elects to use our Wish List, we may ask for a friend’s name and email address. Relaj will send the friend a one-time email inviting them to visit the site. We will not store of share the friend’s name or email address.

ID (Address) Verification: We may use third-party software to verify a user’s mailing address.

Opt-Out

Users of Relaj.com may opt-out of having their information used for purposes not directly related to our site and the servicing of our customer’s needs. To do so, simply use the Unsubscribe Link at the bottom of our email communications; send an email to CustomerService  at  Relaj.com requesting removal; or call us at 970-315-2484.

Links

This website may contain links to other websites. Relaj Inc is not responsible for the privacy practices of such other sites. This privacy statement applies only to information collected by this website.

Security

We take your security seriously and vow to protect you as we would want to be protected at the websites we visit. Sensitive information is only taken on secure pages which are protected by the best encryption software – SSL. Our servers are housed by Rackspace Hosting in locked, secure facilities. PRIVACY POLICY cont.

Breaches of Security

We are not responsible for any breach of security caused by third parties or for any actions of any third parties that receive the information.

Changes to this Policy

We reserve the right to modify our Terms of Use and Privacy Policies or other disclaimers or legal terms at any time without giving users prior notice. Your use of Relaj.com and any affiliated websites following any such modification constitutes your agreement to follow and be bound by these modifications. For this reason, we encourage you to review our Privacy Policy and other terms whenever you use our website.

How to Change or Delete Your Information

You may change or delete your information from our records at any time. This can be done by the user on the user’s account page, if one exists, or you may contact us to make the change. Please email us at: CustomerService  at  Relaj.com, or you may telephone or contact us by US mail.

How to Contact Us

You can contact Relaj Inc regarding this Privacy Policy or anything else using the following information:

470 Severn Avenue
Tampa, FL 33606
970-315-2484
CustomerService  at  Relaj.com